Artificial intelligence at work on your event
In short: at Digivents, AI works in two ways, for two different people. The AI virtual assistant answers attendees, in chat and on the phone. The AI connector (MCP) lets organisers query and manage the event in plain words. Both are in beta.
Front office and back office: two assistants, one event
One welcomes attendees, the other works for the organiser. They answer different questions: that’s why there are two tools.
AI virtual assistant
For attendees. It answers in chat on the event website and on the phone about registration, programme, check-in and travel, and hands over to an operator when needed.
AI connector (MCP)
For organisers. It connects an MCP-compatible AI assistant to the event: figures on attendees, check-in, agenda and hotels, and rooming proposals to confirm. Never attendee data.
How they work
The same event data, used in two ways: in chat with attendees and in plain words with the organiser.
Answers attendees in chat and on the phone, 24 hours a day
Before an event the questions are almost always the same. The AI virtual assistant handles them on its own, using the real registration data, and leaves the team the cases that really matter.
- Registration, fees, programme, venue and travel
- A dedicated number that takes several calls at once
- Handover to an operator with the full history
- It introduces itself as AI from the first contact
Ask in plain words: the platform prepares, you confirm
The AI connector links an MCP-compatible assistant, such as ChatGPT or Claude, to the event data. Organisers ask questions or give instructions in natural language, with no filters or exports.
- Figures on attendees, check-in, agenda, hotels and rooms
- Rooming proposed in bulk, applied only after your yes
- A snapshot to roll back
- Figures and statistics, never attendee data
What the AI does, task by task
The event-office tasks that Digivents AI takes on, and who stays in control.
| Task | Tool | Control |
|---|---|---|
| Answering questions on registration, fees, programme and venue | AI virtual assistant | Answers via chatbot or voice assistant |
| Handling the pre-event peak of phone calls | AI virtual assistant | Several calls at once, operator on request |
| Passing sensitive cases to a person | AI virtual assistant | Escalation rules set by the organiser |
| Knowing how many users are registered, confirmed or in the room | AI connector (MCP) | Read-only: changes nothing |
| Checking hotel availability and occupancy | AI connector (MCP) | Read-only, night by night |
| Pairing double rooms in bulk | AI connector (MCP) | The system generates, you review in the CMS, then authorise or cancel the operation |
| Generating B2B agendas based on custom rules | AI connector (MCP) | The system generates, you review in the CMS, then authorise or cancel the operation |
The rules of our AI
They apply to both tools.
It says it's AI
In chat and on the phone the assistant introduces itself as artificial intelligence, in compliance with Article 50 of the AI Act (EU Regulation 2024/1689).
A person decides
Attendees can always ask for an operator to step in; the connector’s changes apply only after the organiser confirms.
Figures, never people
The connector answers with figures and statistics, never with attendee data, which stays in the platform.
Protected data
Data processed under the GDPR, on ISO/IEC 27001:2022 certified infrastructure and platform. Details
Frequently asked questions
What's the difference between the two tools?
The AI virtual assistant talks to attendees; the AI connector (MCP) works for the organiser on the event data. They answer different questions, for different people.
What is an AI virtual assistant for events?
It’s an artificial intelligence that answers attendees on behalf of the event office, in chat on the event website or on the phone, using the real event data: registration, programme, payments, travel. When needed, it hands the conversation to a person.
What is MCP?
MCP (Model Context Protocol) is an open protocol that lets an AI assistant use external tools and data in a structured way. The Digivents connector uses it to link the assistant to your event.
Can I use ChatGPT or Claude with my event data?
Yes, with the AI connector (MCP): it works with MCP-compatible assistants, for example ChatGPT and Claude. The assistant receives figures and statistics, never attendee data. We check which one to connect with you during activation.
Which languages does the attendee assistant speak?
Several languages, matching those of the event. The active languages are agreed during setup: write to us to find out which are available in beta today.
Does Digivents AI comply with the AI Act and the GDPR?
The attendee assistant introduces itself as AI from the first contact, as required by Article 50 of the AI Act, and always leaves the option of talking to an operator. The connector answers only with figures and statistics. In both cases data is processed under the GDPR, on the ISO/IEC 27001:2022 certified infrastructure.
Are they available yet?
Both are in beta: we are activating them on a limited number of events. Request access to try them on your next event.
Does the AI decide instead of the team?
No. The attendee assistant hands the conversation to a person when needed; for rooming, the connector proposes and applies only after you confirm, with a snapshot to undo.
Try them on your next event
Both are in beta on a limited number of events: tell us about your case.
We'll get back to you within one business day.