The event desk that answers by itself, 24 hours a day
In short: the Digivents virtual assistant autonomously handles attendee requests — in the chat on the event website and over the phone — about registrations, programme, badges and travel. When a person is needed, it hands the conversation over to an operator with the full history.
Chatbot on the event website
Answers attendees’ questions 24/7: how to register, fees, programme, venue, registration status.
An assistant that answers the phone
A number dedicated to the event: the assistant answers calls, understands the request and handles it autonomously.
Handover to an operator
If the attendee asks — or the case is sensitive — the conversation is handed over to a person, with all the context already collected.
How it works
Chat and phone work on the same registration-desk data, with handover to an operator always available.
Takes the repetitive questions off your team's plate
Most of the requests that come in before an event are always the same. The assistant handles them on its own, leaving your team the cases that really matter.
- Registrations and data changes
- Fees, payments and receipts
- Programme, venue and schedules
- Travel and hotel linked to the registration
A number that really answers, even out of hours
In the days before an event, the desk’s phone is the bottleneck. The voice assistant answers every call in parallel, with no queues and no voicemail.
- Answers 24/7, even during pre-event peaks
- No queues: multiple calls at once
- Understands the request and solves it, instead of just routing it
A person when needed, without starting over
The AI doesn’t replace your team: it frees it up. Handover to an operator happens at the attendee’s request or according to the rules you define.
- Handover on request of the attendee
- Full history delivered to the operator
- Configurable escalation rules
Connected to the registration desk, not a generic chatbot
The assistant works on the event’s real data: it knows who is registered, for which sessions, with what payment status. That’s why it can actually answer, instead of pointing to a form.
- Reads registration and attendance data
- Replies in multiple languages
- Data processed according to GDPR and ISO/IEC 27001
AI Act transparency: the assistant identifies itself
From 2 August 2026, Article 50 of EU Regulation 2024/1689 (AI Act) requires people to be informed when they are interacting with an artificial-intelligence system. The Digivents assistant is designed to meet that obligation from the very first contact.
- Introduces itself as AI, in chat and on the phone
- Human operator always reachable on request
- No biometric recognition or emotion analysis
- Conversations logged, data processed according to GDPR
Frequently asked questions
Can the attendee talk to a person?
Yes, always. Just ask: the conversation is handed over to an operator on your team, who receives the full history so nothing has to be repeated. You can also define rules so that certain cases go straight to a person.
Which languages does the assistant speak?
The assistant replies in multiple languages, aligned with those of your event. The active languages are agreed during setup: write to us to find out which ones are available in the beta today.
What happens if it doesn't know the answer?
It doesn’t make things up: when a request falls outside the configured scope, it hands it over to an operator or collects the details and opens a ticket for the desk, so no contact is ever lost.
What happens to conversations and call recordings?
They are event data and are processed according to GDPR, on the ISO/IEC 27001:2022-certified infrastructure used by the whole platform. You’ll find the details on the Security & certifications page.
Is the assistant compliant with the AI Act?
From 2 August 2026, Article 50 of EU Regulation 2024/1689 (AI Act) requires people to be informed when they interact with an artificial-intelligence system. The Digivents assistant is designed for this: it introduces itself as AI from the very first message — in chat and on the phone — always leaves the option of switching to a human operator, and uses no biometric recognition or emotion analysis. Data remains processed under GDPR on the ISO/IEC 27001:2022-certified infrastructure.
Is it already available?
The feature is in beta: we’re rolling it out on a limited number of events to fine-tune it in the field. If you’d like to try it at your next event, request beta access and let’s talk.
Does it replace the registration desk?
No. It removes the repetitive work (the same questions, the same calls) and leaves your team the requests that genuinely need a person. It’s a module that works alongside registration and the event desk.
Try it at your next event
The feature is in beta on a limited number of events: tell us about your case and we’ll see if it’s a fit.
We'll get back to you within one business day.